Shipping & Returns

Shipping & Returns

SHIPPING & RETURNS

Delivery & Shipping

Borrowed Earth Boutique orders over $199 recieve free postage. Orders below $199 are a flat rate of $12 postage. Exclusions Apply*

*Some items will attract a Bulky Items Postage fee of $14.95. Items included in this are the Strucket, Nappy Bags and Picnic Rugs.

We endeavour to get your mail to you as soon as possible. Your parcel will be posted within 1-3 business days and delivery times are normally 2-10 business days from the time of order depending on your location.

International Delivery

At this time we do not offer International Shipping.

Lost Or Damaged Goods

*Please note we have experienced that some locations can take a week between tracking number scans and please do not be alarmed. If your parcel does not arrive on its expected day, please do not panic. Wait an extra day or two and if you still have not received your parcel or a location update please reach out to us with your concern. Most of the time your parcel is running late due to reasons out of our control and will show up shortly.

If your order is lost or damaged in transit, please contact us within 7 working days of receiving your order so that we may try to assist you at info@borrowedearthboutique.com.au. Borrowed Earth Boutique is not responsible for any damage or loss caused by Australia Post when shipping your goods.

Please retain your original packaging and tracking number in the event you need to lodge a claim with Australia Post directly. You are welcome to alert us that this has occurred so we are aware of the situation and can assist with the process.

On the rare occasion a product arrives with a fault please retain your proof of purchase and contact us directly at info@borrowedearthboutique.com.au and someone will be in touch to discuss the situation and an exchange or replacement will be arranged.  Upon assessment of the item and circumstances a replacement, exchange or refund will be issued at our discretion. You may be required to ship the products to Borrowed Earth Boutique for assessment. Only the damaged parts of a product will be replaced or refunded.

Returns & Exchange

Here at Borrowed Earth Boutique, we want you to be absolutely happy with the products you have purchased.  But we do understand that sometimes things don’t fit or you might just not like the look of the items you have ordered.

If you wish to return your items for an exchange or refund, you need to return the goods to us or make contact with us within 7 days of receiving your order. You will need to supply your proof of purchase and the items must be in AS NEW condition and be UNWASHED and UNWORN in saleable condition.

Please note due to health, safety and hygiene reasons we cannot exchange washed or used nappies. We do not accept returns on used inserts, nursing pads and nappies.

If there is no error made by Borrowed Earth Boutique with your order and it is simply a return or exchange due to ‘change of mind’ you will be responsible for all shipping charges incurred both to return and re-send items.

If you refuse to accept a delivery & the parcel is redirected back to us, the actual cost of shipping plus our re-direct fee which we are charged by Australia Post will be deducted from any refunds/credits/exchange funds. 

There are no refunds, exchanges or returns accepted on sale and clearance items as reflected in the heavily discounted price – If a clearance item has a fault it will be clearly disclosed as the reason for the reduced price.

Borrowed Earth Boutique is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.

Please feel free to contact us with questions you may have at info@borrowedearthboutiue.com.au


Returns for refund process:

  1. Carefully inspect the items you would like to return to check for any marks, rips/tears, offensive smells (ie. Cigarette smoke), pet hair etc.  If any item is not in “as new” condition your request for return for refund will be refused.
  2. After inspecting your items, safely pack them into a waterproof satchel or padded bag along with your proof of purchase and a note clearly detailing the following:
  • Your name, postal address, email address and phone number
  • The items you are returning
  • The reason for your refund
  • A copy of your proof of purchase
  • Post your items to:

Borrowed Earth Boutique
Po Box 235
Toowoomba City QLD 4350

Please note that the cost of postage is your responsibility, and that Borrowed Earth Boutique is unable to accept responsibility for refunding the value of items lost in the post, so please consider using a trackable mail option.

  • Once the parcel is received by Borrowed Earth Boutique we will process your refund.
    Please note:
    • If your original order qualified for free shipping and a full or partial refund results in your order total falling below the free shipping threshold (currently $199), the flat rate postage charge (currently $12) will be deducted from your refund amount.
    • If a partial refund results in your original order value falling below the applicable bulk purchase discount threshold, the discount on the entire order will be recalculated based on the new order total, and any amount owing will be deducted from your refund amount.
    • If your order contained any promotional specials such as free gifts based on a minimum spend, or 2 for 1 promotions, the value of the free goods will be deducted from your refund amount.

Returns for swap process:

We are happy to accommodate requests for swaps in the event that the wrong size or colour was ordered.

  1. Carefully inspect the items you would like to return to check for any marks, rips/tears, offensive smells (ie. Cigarette smoke), pet hair etc.  If any item is not in “as new” condition your request for return for refund will be refused.
  2. After inspecting your items, safely pack them into a waterproof satchel or padded bag along with your proof of purchase and a note clearly detailing the following:
  • Your name, postal address, email address and phone number
  • The items you are returning
  • The items you would like them swapped for
  • Post your items to 

Borrowed Earth Boutique
PO Box 235
Toowoomba City QLD 4350

  • Please note that the cost of postage is your responsibility, and that Borrowed Earth Boutique is unable to accept responsibility for refunding the value of items lost in the post, so please consider using a trackable mail option.
  • Borrowed Earth Boutique will contact you when the parcel arrives to arrange payment for return post to you, and if there is any additional charge associated with your swap.

Please feel free to contact us with questions you may have at info@borrowedearthboutiue.com.au