Are there any ongoing costs?
No ongoing costs – only a once-off admin fee (1.9% order value), payable to Lay-Buys.
Are there any interest charges?
No interest charges ever
Are there any late fees?
No late fees ever
Is it flexible?
Yes, you can payout your balance at any time and take an earlier delivery. You simply need to contact the us to organise. You will receive an email from us with an embedded payment link for their payment of balance in PayPal – and an earlier delivery.
When do I receive the goods?
You will receive your order after your final payment
How are Lay-Buy instalment payments paid?
Lay-Buy instalment payments are auto-paid from your linked card in your PayPal setup.
How do I ensure all Lay-Buy instalment payments are paid?
Please ensure there is always funds available and the correct card is linked in PayPal.
Steps:
Steps to check you have correct card linked
- Login to PayPal
- Click ‘settings’
- Click ‘payments’
- Click ‘manage automatic payments’
- Click ‘set available funding sources’
You will then see the credit card and/or bank card that’s linked to your a/c setup.
You need to ensure the correct card is residing here, and selected for the recurring payments to work.
Can I manually make payments towards my Lay-Buy order?
No – all Lay-buy payments are automated via a recurring profile in your PayPal setup.
You can settle your balance at any time.
How do I settle a LAY-BUY earlier?
Please contact us to revise your payment plan.
What happens if a payment is missed?
PayPal will then auto attempt again in 5 days, two more times – please ensure you have sufficient funds, and have the correct card linked in your PayPal setup.
Will I be told about a missed Payment?
Yes, PayPal send an email notification to both you and us.
How do I catch up on a missed payment?
We will invoice you for any missed payments
Can I see my payment plan?
Yes, you can login to your PayPal account – go to settings >> payments >> pre-approved payments.
Why do PayPal auto-cancel a payment plan?
PayPal auto-cancel a profile if they cannot link the recurring payments to a card in the customer’s setup.
And they then have to unfortunately cancel the plan.
These are the steps that you need to follow to rectify the setup, and link the correct card.
Steps:
Steps to check you have correct card linked
- Login to PayPal
- Click ‘settings’
- Click ‘payments’
- Click ‘manage automatic payments’
- Click ‘set available funding sources’
You will then see the credit card and/or bank card that’s linked to your a/c setup. You need to ensure the correct card is residing here, and select for the recurring payments to work. Then customer can then try place order again – and this next time, the plan will not be auto-cancelled.
